ESL Controller HS_C09959 Installation Manual V1.0.3

ESL Controller HS_C09959 Installation Manual V1.0.3

HS-AP-GEN3002

ABOUT THE DOCUMENT

This manual guides how to install HS_C09959 involved in installation mode selection, installation precautions, etc. Fix the issues encountered during the installation process and unify the AP installation acceptance standards. Please read this manual carefully before using this product, retain the document for subsequent use or for the next owner.

TARGET USERS

This document provides engineers with necessary data and related guidelines. Users have to master the basic knowledge on network, communication and installation&maintenance. This manual is applicable for the below engineers:

• Testing Engineer
• Technical Support Engineer
• After Sales Engineer
• Installation Engineer

SYMBOL DESCRIPTION

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	Information indicated with this icon should be paid special attention and attached great importance by the reader.
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[X-X]	It means special noun definition is provided here.

EXPLANATION OF TERMS

Acronym	Expanded form	Description
ESL Controller	ESL Controller	Also called AP that is used for data interaction between ESL-Working and ESL Controller.
ESL	Electronic Shelves Label	Used for displaying product information like promotion information, price and grade, etc.
RF	Radio Frequency	Electromagnetic frequency that can radiate into space.

1 Introduction

This manual is a guide for planning and installing Hanshow’s third generation ESL controller HS_C09959.

2 Installation planning

A detailed installation plan must be set up before installing. The goal is to find out a reasonable place where to install HS_C09959 without reducing the system performance. Figure 2-1 shows the entire installation process of HS_C09959.

Figure 2-1 HS_C09959 installation process

2.1 Prerequisites

The installation plan and installation record must be prepared before HS_C09959 installation. All installation work must be done by experienced staff or locally authorized electricians, complying with local laws and regulations.

2.2 Preparations

Please read the preparations below carefully, ensure HS_C09959 can work properly.

2.2.1 Installation site

HS_C09959 is for indoor use only, with recommended installation mode as horizontal hanging suspension from the ceiling. For more installation distance, see 3.3

2.2.2 Temperature and humidity

The temperature and humidity range available for HS_C09959 is shown in Table 2-1

Table 2-1 Temperature and humidity standard

Temperature	0℃ ~ 50℃
Humidity	10% ~ 90% (Non-condensing)

Notice: HS_C09959 operates best in normal indoor conditions. To prevent circuit damage, avoid poor ventilation or other extreme conditions.

2.2.3 Ventilation

There should be no obvious obstruction to the vent opening on HS_C09959 device to facilitate heat dissipation.

2.2.4 Avoid signal interference

• The signal strength has a greater impact on the efficient communication between HS_C09959 and ESLs. Follow the items below to get better wireless communication:
• Maintain at least 1m of space around the HS_C09959 for optimal performance.
• Maintain at least 2m between HS_C09959 and Wi-Fi AP.
• Maintain at least 5m between two Hanshow APs.
• If Wi-Fi AP is 2.4GHz, recommended to set the channel to 1, 6 or 11.
• If Wi-Fi AP is 2.4GHz, recommended to stagger the update time with ESLs to achieve high-performance.
• HS_C09959 may be limited or affected by other IoT devices that share the 2.4GHz frequency-band such as Wi-Fi, BT or Zigbee.

For more signal information, see the chapter of 3.

2.2.5 Precautions

Follow the precautions below to avoid AP damaged and installer injuries caused by improper operations.

• Install Hanshow AP firmly on the ceiling to avoid falling off and damage.
• CAT5 or higher cable is required.
• Unplug POE cable into CONSOLE interface.
• Select either Hanshow 12V adapter or 802.3at/af POE power supply.
• Do not disassemble Hanshow AP.
• Power off Hanshow AP before moving or cleaning it.
• Clean Hanshow AP with a dry or damp soft cloth. Do not clean it with wet cloth or liquid directly.
• Keep Hanshow AP away from water or damp area to prevent water or moisture from entering the case.

2.3 Required supplies

Perform the inspections below before installation.

2.3.1 Unpacking the equipment

Before unpacking the carton, ensure that the packing carton is intact and not damaged or soaked. If the equipment is rusted or wet, please contact the supplier immediately.

After unpacking, check items in the carton against the packing list. If any item is missing, contact the supplier or agent.

Usually, the packing list contains the following items.

• ESL controller (HS_C09959) *1
• Mounting bracket *1
• Installation screw *4
• 304 Metal cable tie *2
• Power adapter*1
• Quick Guide *1

2.3.2 Installation tools

The following tools might be needed during installation: marker pen, knife, wire clamp, impact drill and supporting drills, rubber hammer, cross screwdriver, ladder, M8 screw, etc.

The above tools are not provided and should be prepared by the installation teams.

2.3.3 AP powered-on check

Check if the AP powered-on runs normally before installing. Follow the steps below:

1. Connect the AP to the power source. Select the power adapter or POE supply.
2. The power light on the panel lights green when the AP is plugged in. Several seconds later, red LED indicators and two LED nixies will come on, and then several seconds later, the LED indicators will turn green, and the two LED nixies will display “--”.
3. The AP should be running normally.

Note: Generally, the power light is steady on when AP powered-on. The whole startup process takes about 1min.

2.4 Networking

By default, each AP will get its IP address through DHCP mode via the LAN. The AP will search and connect to ESL-Working automatically.

Notice: If you need to install the AP across network segments or manually configure AP IP, see the section of 2.5

2.5 Parameter configuration

Below describes how to deploy network environment and configure AP parameters before installing.

2.5.1 Network environment deployment

The network environment deployment includes two modes: Local deployment and centralized deployment.

Local deployment: The extranet is not required, and the system is deployed to a store’s server.

Centralized deployment: All systems are centrally deployed and managed, and server resources can be reused for implementation, upgrade and maintenance.

Figure 2-2 Network environment deployment

Below is an example of local deployment device preparation.

• A router or switch with DHCP Sever.
• A PC connected to the Internet.
• At least two CAT5 and higher UTP or STP cables. Follow the steps below:
  1. Connect to laptop or PC, router/switch and AP properly.
  2. Ensure all devices are powered on.
  3. When the AP starts working, it will get the corresponding IP via MAC address from the DHCP client list of the switch or router.

2.5.2 Web logon

AP IP obtained via the section of 2.5.1. For example, AP IP is 192.168.1.100. Visit https://192.168.1.100 in the browser address bar, as shown in Figure 2-3. The default password: admin.

Figure 2-3 AP logon page

Enter the password to go to the configuration homepage, as shown in Figure 2-4

Figure 2-4 AP configuration homepage

2.5.3 IP configuration

This supports two IP types: IPv4 and IPv6; two IP acquisition modes: DHCP or static IP, as shown in Figure 2-5

Figure 2-5 network configuration

Note:

DHCP is ON: The default mode, represents IP acquisition mode is DHCP, and IP address and other parameters cannot be configured.

DHCP is OFF: Represents the parameters such as IP address, subnet mask, gateway need to be configured manually.

2.5.4 ESL-Working configuration

This function is used to configure the parameters of connecting ESL-Working, as shown in Figure 2-6

Figure 2-6 ESL-Working configuration

Note:

• AUTO search is ON: This is the default mode, and the AP will auto search and connect to ESL-Working on the same subnet. ESL-Working address cannot be configured, and Port number is target one from auto-search.
• AUTO search is OFF, ESL-Working address is configurable, and Port number is the listening port of ESL-Working.
• SSL represents secure transmission between the AP and ESL-Working. The SSL connection in some software versions may not be shown because these versions don’t support this feature.
• If the AP and ESL-Working work in different networks, please configure ESL- Working address manually.

For more details, please see Hanshow ESL Controller HS_C09959 Product Manual.

3 Wireless signal coverage

This chapter offers reference for AP installation site selection.

3.1 Signal coverage

Once the installation distance between APs has been determined for a store, follow these steps below to optimize signal coverage:

• Calculate the number of APs needed to cover the store.
• Mark the mounting heights and orientations of the AP.

An example signal coverage effect is shown in Figure 3-1.

Figure 3-1 An example of AP signal coverage

Notice: In the actual installation process, the adjacent APs should maintain a certain overlap of signal coverage to ensure full coverage.

3.2 Signal penetration

The signal attenuates differently depending on various wall thickness, materials, etc., as shown in Figure 3-2

Figure 3-2 Signal attenuation diagram

Table 3-1 Empirical value for wireless signals attenuation of common barriers

Barriers	Attenuation Value
Red concrete brick wall (15cm ~ 25cm)	13dB ~ 18dB
Hollow clay brick wall	4dB ~ 6dB
Wooden wall (5cm ~ 10cm)	5dB ~ 6dB
Plasterboard wall	3dB ~ 5dB
Glass, Glass window (3cm ~ 5cm)	6dB ~ 8dB
Wooden door	3dB ~ 5dB

3.3 Installation and signal

• Installation location

For the best AP performance, keep the AP within sight of the ESLs and minimize obstructions between AP and ESLs, and install the AP suspended from the ceiling with 10 cm between the AP and ceiling base, as shown in Figure 3-3

Figure 3-3 AP installation reference

Recommended AP layout as follows:

For the 1st, 2nd, and 3rd generations of EPD, 3rd generation LCD and e-fresh segment ESLs, it is best to install at a 15m coverage radius. Follow the recommendations below during the actual installation:

• If the shelf height is less than 3m, H in Figure 3-4 is recommended to 3m ~ 5m, and the coverage radius R should be 10m ~ 15m. The distance between the two Hanshow APs should be at least 5m, and the recommended installation distance is 25m.
• If the shelf height is 3m ~ 5m, H in Figure 3-4 is recommended to 5m ~ 8m, and the coverage radius R is 7m ~ 12m. It is recommended that the installation distance of two Hanshow APs is about 20m and at least 5m.
• If shelf height exceeds 5m, the installation height of AP should be determined according to on-site engineering results.

Figure 3-4 AP coverage reference diagram

Notice: The installation height of AP should be higher than shelf height to avoid signal shielding.

Avoid the following installation mistakes.

• The metal or shielding on the ceiling should be more than 1m from the APs.
• There should no obstacles such as metal or shielding in the visible area between APs and ESLs (Except for shelves, try to minimize the shelf shelter), as shown in Figure 3-5
• It is not recommended to install the AP on the side wall or on the floor, as shown in Figure 3-6
• For ESLs in metal-door or glass-door refrigerators, the AP should be no more than 5m away. Because there is about 3dB ~ 6dB signal attenuation due to metal or glass shielding, as shown in Figure 3-7 and Figure 3-8.
• Avoid installing the AP and ESLs on partition wall, because there is more than 10dB signal attenuation due to brick wall, as shown in Figure 3-9

(a) Proper installation method (b) Improper installation method

Figure 3-5 Visual range reference for AP

(a) Proper installation method (b) Improper installation method

Figure 3-6 AP installation reference 1

(a) Proper installation method (b) Improper installation method

Figure 3-7 AP installation reference 2

(a) Proper installation method (b) Improper installation method

Figure 3-8 AP installation reference 3

(a) Proper installation method (b) Improper installation method

Figure 3-9 AP installation reference 4

4 Installation

This chapter details how to install the HS_C09959 and perform post-installation checks.

4.1 Installation mode

HS_C09959 supports the following four installation modes:

• Horizontal hanging suspension from the ceiling
• Wall mounting
• Threaded hanger mounting
• Cross bar mounting

4.1.1 Horizontal hanging suspension from the ceiling

The ceilings need to bear four times total weight of AP and mounting bracket without being damaged. Follow the steps below:

1. Remove a ceiling tile. Use marker pen to mark the locations of mounting holes based on two diagonal installation holes on the mounting bracket. Use a 4MM hammer drill to drill holes at the mark. (Tightening torque of 1.4N m).

2. Fix ceiling tile between the mounting bracket and ceiling mounting bracket with M4*30 screws.

3. Hang the AP on the mounting holes by aligning four mounting screws at the rear of the AP with the four mounting holes on the bracket, and push the AP to secure in place.

4. Insert the cable.

4.1.2 Wall mounting

Follow the steps below:

1. Fix mounting bracket to the wall, adjust the location, and use the maker pen to mark drilling location on two diagonal holes.

2. Use a 6MM drill bit to drill holes at the mark, then hammer the expansion tubes into the holes until they are embedded into the wall.
3. Fix mounting bracket to the wall with 4MM screws, note the pinhole downward of four mounting bracket square holes.

4. Align mounting screws at the rear of the AP with the mounting holes on the sheet metal mounting bracket, and then push the AP downward to secure in place.

Notice: The LED light should be on the top, and the silk screen and the interfaces are facing down.

4.1.3 Threaded hanger mounting

Follow the steps below:

1. Use M8 nut on the M8 rod.
2. Insert M8 rod into the middle hole of sheet metal mounting bracket of AP.
3. Fasten the sheet metal mounting bracket between the two nuts with the second M8 nut, and then tighten nuts.

4. Hang the AP on the mounting holes by aligning four mounting screws at the rear of the AP with four mounting holes on the bracket, and then push the AP to secure in place.

4.1.4 Cross bar mounting

Follow the steps below:

1. Pass the metal cable tie through the AP’s middle hole or four rounded holes of the bracket.
2. Metal cable tie binds AP’s sheet metal mounting bracket to cross bar. To tighten cable tie and fix AP’s sheet metal mounting bracket.

3. Hang the AP on the mounting holes by aligning four mounting screws at the rear of the AP with four mounting holes on the bracket, and then push the AP to secure in place.

4.2 AP power supply

The AP supports both 12V adapter and POE 802.3af/at power supply modes. Users select one suitable power supply mode according to on-site installation environment.

4.2.1 Adapter power supply

Standard power adapter is 12V/1A. Note the following items during on-site installation:

Prepare AC outlet On-site. It is recommended to use a three-phase socket, and make sure that the neutral point is grounded.

Plug one end of the adapter into POW power adapter, and the other end into the power socket. Make sure the orientation is correct when installing.

4.2.2 POE power supply

When using IEEE 802.3 af/at POE power supply, one end of Ethernet cable is connected to AP, and the other end is connected to a POE supply device, such as a POE switch. If you do not have a switch with POE power supply, you can also use a separate POE power supply, the connection method is as shown in Figure 4-1.

Figure 4-1 Typical connection diagram for POE supply

Note:

• When the adapter or POE 802.3af/at power supply is on, the power light (green) is steady on.
• The only difference between two power supply modes is whether to deploy with a separate device. Other features are identical.
• If using adapter power supply, ensure to use standard 12V adapter.
• Don’t use both modes simultaneously, select only one at a time.

4.3 Cable installation specifications

Follow the specifications below:

• Use CAT5 or higher UTP/STP cable standard, with the cable no longer than 100m.
• Keep a certain distance from electric wires for indoor wiring, protect the cables with casing, and fix the cables to avoid aging.
• Avoid having too much tension on the cables.
• When arranging, binding and installing cables, try to keep consistent lengths and keep a little slack when bundling cables.
• When setting the terminal (Registered Jack), the cable cores should be flat and all inserted into the bottom of RJ. The outer layer must be covered by the RJ, and clamp the RJ over the cable.

1.1 Post-installation check

Table 4-1 shows the items to be checked after installation is complete.

Table 4-1 Installation checklist

No.	Check Item
1	The device is installed by strictly following the design draft. The installation position meets space requirements, also allowing for maintenance space.
2	The device is securely installed.
3	The cables are intact and not spliced.
4	Terminals of the cables are cramped firmly.
5	All cables are not short-circuited or reversely connected and must be intact with no damage.
6	The Ethernet cables and electric cables, and other cables are separated and bundled accordingly.

4.5 AP start-up

For start-up procedure and status for AP, please see the section of 1.1.1

4.6 Network check

Using ping command to detect network connectivity and test network status after AP starts to work, as shown in Figure 4-2

Figure 4-2 Network checking

Notice: If Wi-Fi AP is 2.4GHz, recommended to set the channel to 1, 6 or 11.

5 Software upgrade

HS_C09959 supports Web upgrade, smart upgrade and script upgrade.

For more information, see Hanshow ESL Controller HS_C09959 Upgrade Guide.